If you are late for your appointment, we reserve the right to shorten the appointment time in order to stay on schedule. Depending upon how late you arrive, we will determine if there is enough time remaining to start your acupuncture therapy. Regardless of the length of the treatment actually given, you will be responsible for the full therapy session.
When you book an appointment with us, that time is set aside for you – and ONLY you. We strive to be ready for you when you arrive. In return, we ask that you keep your commitment.
Please understand that missed appointments prevent us from treating other patients. In the event you are unable to keep your scheduled appointment with us, please cancel your appointment at least 24 hours in advance.
Failure to do so will result in being charged for the full cost of the treatment.
Note: We recognize there are circumstances that are out of your control (sudden illness, family emergencies, etc.) and so your healthcare provider may make an exception to the above policies on those rare occasions.